If you have a verified email address registered with Garena, you can self-help to reset your Garena account password. Go to www.garena.ph, click "LOGIN" on the top right corner. Click on "Forgot Password?" option and follow the instructions to reset your password;
If the email address registered with your Garena account is not verified, you can send us an email at firstname.lastname@example.org and our friendly customer service agents will help you. In order to establish the ownership of the account, Garena customer service agents will ask for certain documents and information. We apologize that for security reasons, Garena customer service agents will not be able to help you if you cannot provide the documents and information required.
*Garena Customer Support Team provides reply within 24 - 48 hours. Monday - Sunday (does not include Regular Holidays).
*Please provide reply within 5 days else the Ticket will be automatically closed.