FAQ


FREQUENTLY ASKED QUESTION
September 10, 2014

Table of Contents

 

1.What is Point Blank?
2.How can I report hackers and cheaters?
3.How can I request for my accounts ban removal?
4.Where can I Buy Garena Shells?
5.How can I Convert Garena shells to Point Blank Cash?
6.How much is the conversion rate of Garena Shells to Point Blank Cash?
7.Can I sell my account to another Player?
8.A GM/Garena Staff is asking for my password, is it safe for me to give it to him?
9.How do I recover my hacked account?
10.Can I still migrate my account?

 

1. What is Point Blank?

 
Point Blank is the newest free-to-play online first person shooter developed by Zepetto and locally published in the Philippines by Garena Philippines.

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2. How can I report hackers and cheaters?

 
Everyone can report a cheater or hacker by creating submitting a report in the Point Blank Court Martial page of this website.

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3. How can I request for my account's ban to be lifted?

 
If your account has been suspended without using hacks or cheats. You can create a thread on our Ban Appeals section located on our forums.

Kindly follow the format to ensure that the process of unbanning will be more efficient.

Format:

1 Garena Username
2 Garena UID
3 PB IGN (In game name in Point Blank)
4 Proof of ban

Example :

1 GM_Kit
2 129768782
3 [GM] Kit

4.

 

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4. Where can I buy Garena Shells?

 

Garena Shells are readily available to be purchased in selected:
- ULoad Machines
- Internet Cafe'
-711 Stores


Click here for more information regarding Garena Shell retailers near you.

Garena Shells can also be purchased through your Cellphone credits Via GameX and Online via Digital Martian
               

 

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5. How can I convert my Garena Shells into Point Blank Cash?

 
You can go to the Shop website via Game or website. For more information regarding ingame conversion, Kindly click on this link.

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6. How much is the conversion rate of Garena Shells to PB Cash?

 
Conversion rate from Garena Shells to Point Blank Cash is 1:1.

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7. Can I sell my account to another player?

 
It is strictly prohibited and illegal to sell your account to players.  Players involved in such actions will result in the accounts permanent suspension.

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8. A GM/Garena Staff is asking for my password, is it safe for me to give it to him?

 
No. GMs or Garena Staffs will never ask for your password. 

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9. How do I recover my hacked account?

 

If you have a verified email address registered with Garena, you can self-help to reset your Garena account password. Go to www.garena.ph, click "LOGIN" on the top right corner. Click on "Forgot Password?" option and follow the instructions to reset your password;

If the email address registered with your Garena account is not verified, you can send us an email at account@garena.com and our friendly customer service agents will help you. In order to establish the ownership of the account, Garena customer service agents will ask for certain documents and information. We apologize that for security reasons, Garena customer service agents will not be able to help you if you cannot provide the documents and information required.

Notes:

*Garena Customer Support Team provides reply within 24 - 48 hours. Monday - Sunday (does not include Regular Holidays).
*Please provide reply within 5 days else the Ticket will be automatically closed.

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10. Can I still Migrate my account?

 

Unfortunately as much as we want to entertain your request. We are unable to do so. Kindly refer to this announcement for more information.

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